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Privacy Policy

Privacy Policy

Effective Date: 15 July 2025
Company Name: Synverge LLC
Registered in: Wyoming, United States

At Synverge (“we,” “our,” “us”), we respect your privacy and are committed to protecting the personal information of our business clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Scope

This Privacy Policy applies to:

  • Information collected through our website(s), applications, and communication channels.
  • Information provided by business clients and partners when engaging with our IT and consulting services.
  • Data processed on behalf of clients in the course of providing services (e.g., CRM, ERP, Cloud, and IT support).

2. Information We Collect

We may collect the following categories of information:

  1. Business Contact Information – names, job titles, company details, email addresses, and phone numbers.
  2. Service-Related Information – account credentials, project details, support tickets, and system usage records.
  3. Technical Information – IP addresses, device identifiers, log files, and cookies when interacting with our websites or systems.
  4. Client Data (Processed on Behalf of Clients) – data stored in or transferred through systems we manage or host (e.g., CRM records, ERP data, cloud infrastructure).

3. How We Use Information

We use information to:

  • Deliver, manage, and improve our services.
  • Provide technical support and customer service.
  • Communicate with clients regarding projects, updates, and support.
  • Secure our systems and prevent unauthorized access or misuse.
  • Meet contractual and legal obligations.
  • Conduct marketing and outreach (with appropriate consent, where required).

4. Legal Basis & Compliance

As a U.S. company, we comply with applicable federal and state laws, including but not limited to:

  • Federal Trade Commission (FTC) guidelines on privacy and data security.
  • State data protection laws, such as the California Consumer Privacy Act (CCPA/CPRA), if applicable.
  • International laws (e.g., GDPR) when serving clients who require such compliance.

5. Data Sharing & Disclosure

We do not sell personal information. We may share information with:

  • Trusted service providers and subcontractors that assist in delivering services (e.g., Oracle, Microsoft, Salesforce, AWS).
  • Legal or regulatory authorities if required by law.
  • Business successors in the event of a merger, acquisition, or restructuring.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect information, including:

  • Encryption of sensitive data.
  • Access controls and authentication mechanisms.
  • Regular system monitoring and vulnerability assessments.

7. Data Retention

We retain personal data only as long as necessary for:

  • Providing contracted services.
  • Legal, accounting, or regulatory requirements.
  • At the end of a client engagement, client-provided data is deleted or returned per contractual terms.

8. International Data Transfers

Where data is transferred outside the United States (e.g., to provide global cloud services), we ensure appropriate safeguards such as contractual agreements or recognized transfer mechanisms.

9. Your Rights

Depending on your location, you may have rights under applicable law, including:

  • Access – to request a copy of personal information we hold.
  • Correction – to request updates to inaccurate data.
  • Deletion – to request removal of your information (subject to legal requirements).
  • Opt-out – of marketing communications.

Additional rights for California and EU/UK residents are outlined in the addenda below.

10. Cookies & Tracking

Our website may use cookies and analytics tools to enhance functionality and improve user experience. You may manage cookies through your browser settings.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

12. Contact Us

For any questions or privacy-related requests, please contact:

Synverge LLC
Registered in Wyoming, United States
📧 Email: info@synverge.net
📍 Address: 30 N Gould St Ste N, Sheridan, Sheridan, WY, United States, Wyoming

Addendum A: California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights include:

  1. Right to Know – You may request details about the categories and specific pieces of personal information we have collected about you.
  2. Right to Delete – You may request the deletion of personal information we hold about you, subject to legal or contractual obligations.
  3. Right to Correct – You may request correction of inaccurate personal information.
  4. Right to Opt-Out of Data Sharing – We do not sell personal information, but if we share data for business purposes (e.g., cloud hosting, analytics providers), you may opt-out.
  5. Right to Non-Discrimination – We will not discriminate against you for exercising your privacy rights.

How to Exercise Your Rights
You can exercise these rights by contacting us at:
📧 info@synverge.net
📞 +1 (307) 248-9298

We will verify your identity before fulfilling your request. You may also designate an authorized agent to act on your behalf.

Addendum B: GDPR/UK GDPR Compliance (EU/EEA/UK Clients)

If you are located in the European Union (EU), the European Economic Area (EEA), or the United Kingdom (UK), the following rights apply under the General Data Protection Regulation (GDPR) and the UK GDPR:

  1. Lawful Basis of Processing – We process personal data under one or more of the following bases: contract performance, legitimate interest, legal obligation, or consent.
  2. Data Subject Rights – You have the right to:
    • Access your personal data.
    • Rectify inaccurate data.
    • Request erasure (“right to be forgotten”).
    • Restrict or object to processing.
    • Request data portability.
    • Withdraw consent (where processing is based on consent).
  3. International Transfers – Where data is transferred outside the EU/EEA/UK (e.g., to the U.S. for hosting or cloud services), we use approved safeguards such as Standard Contractual Clauses (SCCs).
  4. Data Protection Officer (DPO) – If legally required, we will designate a Data Protection Officer to oversee compliance.
  5. Supervisory Authority – You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

Contact for GDPR Requests
📧 info@synverge.net

Synverge

Synverge